Phone: (416) 609-1616
email: sales@stoneshoppe.com

FAQ's

How it works

Countertop Installation with stoneshoppe.com
So you are considering having new Granite countertops installed through stoneshoppe.com. What, you may ask, is the process to order Granite or Quartz countertops from www.stoneshoppe.com?

  1. Get an estimate – Obtain an estimate from stoneshoppe.com either online or by fax. You will first need to record your measurements and other information. Once you have this information, you can use our
    "Get an online Quote" feature to obtain an instant estimate for your project. When your quote has been completed, you may either save it or continue on to purchasing your project. If you prefer you can fax us a drawing with your countertop information to 416 609-1606, and we will e-mail you a quote.
    For quotes by fax please include a phone number, an e-mail address, and a postal code.
  2. Purchase your project – Once you have received a project calculation from our team, you may purchase it any time using the required payment methods. Your information will remain private and confidential.
  3. We will provide you with a professional on-site measurement, included in the price of your order – A certified Stone Shoppe measurer will contact you and schedule a time to conduct the on-site measurement for your order. The measurer will take all necessary information for your order (i.e. measurements, sink locations, etc.) and prepare the order for fabrication.
  4. We will make any necessary pricing adjustments – The final price will be determined by the information recorded during the on-site measurement. The per-item prices will not change: reasons for price differences would include square footage or lineal footage of the edge changes, changes to options, adding or removing pieces, or in some cases site conditions that may require additional labour (such as locations where counters need to be carried up several flights of stairs and additional labour would be needed). Any differences between the final price and the price initially paid will be accounted for after the measurement.
  5. Your countertops will be professionally fabricated and installed –
    Our Fabrication team will contact you to schedule a time to conduct the installation. All countertop installations with stoneshoppe.com are done by certified installers, who will conduct the installation in a timely, courteous, and thorough manner. All installations are backed by stoneshoppe.com commitment to your satisfaction; and the different products available through stoneshoppe.com are backed by their manufacturer's warranty (i.e. Silestone is backed up by a 10 year warranty, Formica is backed up by a 15 year warranty, etc).
  6. The Finished Product - When the job is finished, we thoroughly clean the installation site and remove any debris. Our installer will also review proper countertop care, and ask you to fill out a short survey on your installation to make sure you are satisfied.

How are we different from other fabricators?

  1. Price: We guarantee the best price
  2. Granite/Marble colour selection: Over 1,000 slabs in stock, in more than 100 colours
  3. Granite Quality: Why are these machines so important?
  4. Customization
  5. Turnaround time: We have set the benchmark at just 5 days
  6. Staff: Friendly, helpful staff.

Get an online quote!

Try our online quote.
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Friendly, helpful staff.

We are one phone call away!
Our trained experts will
work with you every step
of the way!  contact us.